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Refund Policy

Returns and exchange policy

JW Cosmetics aims to offer the up most quality products and focus on customer satisfaction. We continuously work with brands to ensure the customer is happy with the product they picked for their beauty needs. Products must be returned in new or gently used condition as JW Cosmetics ensures a fair and confident return policy in order to avoid any fraudulent returns.

  • All products can be returns for a full refund within 14 days of purchase if unopened
  • All returns or exchange must be done with the original receipt of the purchase
  • If product is open and the customer is not satisfied, they can get a refund based on the brand
  • All products being returned must in returns with original packaging
  • All returns or exchange can be done at a JW Cosmetics location for Free with 14 days of the purchase
  • All returns or exchange can be done free of charge one contacted our returns team. Refund will be granted to the customer once product is received and processed at a JW Cosmetics location
  • If you intent to return a gift which you received, JW Cosmetics will offer a gift card which can be used to purchase any product in our store. The product/gift must be returns unopened or unused
  • Items without an original receipt can be return if the customer has created a customer profile with JW Cosmetics and we can pull up original information via our system
  • Once product is return or exchanged, customer loyalty points will be adjusted accordingly
Please allow 5-7 business days for refunds.
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